Shipping policy

Thank you for shopping with babyboob. This Shipping Policy explains our shipping coverage, shipping charges, order processing procedures, estimated delivery times, tracking services, delivery responsibilities, delayed or missing parcels, and other shipping-related terms.

This Shipping Policy applies to orders placed through babyboob.shop and shipped to eligible addresses in Canada.

By placing an order with babyboob, you acknowledge that you have read and accepted this Shipping Policy.

1. Contact Information

For questions regarding shipping, tracking, delivery, or an existing order, please contact:

Company Name: babyboob
Website: babyboob.shop
Email: info@babyboob.shop

When contacting us about an order, please include your full name, order number, and the email address used to place the order.

2. Shipping Coverage

babyboob ships orders to eligible residential and commercial addresses throughout Canada.

Shipping availability is determined by the delivery address entered during checkout.

Some remote locations, rural areas, islands, military addresses, restricted locations, or addresses not served by our available shipping carriers may be unavailable for delivery or may require additional delivery time.

If we cannot ship an order to the address provided, we will contact the customer and provide an appropriate resolution, which may include requesting an alternative address or cancelling and refunding the affected order.

3. Free Standard Shipping

babyboob provides free standard shipping on all eligible orders delivered within Canada.

There is no minimum purchase amount required to qualify for free standard shipping.

Customers will not be charged a standard shipping fee during checkout for eligible Canadian orders.

Free standard shipping does not include:

  • Optional expedited shipping;

  • Priority delivery services;

  • Special handling requested by the customer;

  • Address correction charges caused by incorrect customer information;

  • Redelivery charges caused by an unsuccessful delivery;

  • Return shipping charges;

  • Customs duties or import charges where applicable; or

  • Additional services purchased directly from a shipping carrier.

If an optional paid shipping service is available, its price and estimated delivery time will be displayed during checkout before the order is submitted.

4. Estimated Delivery Time

The estimated total delivery time for standard shipping is:

15 to 20 business days after the order is confirmed.

This estimated total delivery time includes both:

  • Order processing time; and

  • Shipping transit time.

Business days are Monday through Friday, excluding Canadian federal, provincial, and territorial public holidays.

Weekends and public holidays are not counted as business days.

For example, an order placed late on a Friday, during a weekend, or on a public holiday will normally begin processing on the next available business day.

The 15-to-20-business-day delivery estimate is not a guaranteed delivery date. Delivery may occur earlier or later depending on the shipping destination, carrier operations, weather conditions, seasonal demand, customs procedures, and other circumstances outside our reasonable control.

5. Order Processing Time

Orders are generally processed within 1 to 3 business days after successful payment authorization.

Order processing may include:

  • Payment verification;

  • Fraud-prevention review;

  • Address verification;

  • Product inspection;

  • Inventory confirmation;

  • Packaging;

  • Shipping-label preparation; and

  • Transfer of the parcel to the shipping carrier.

The processing period is included within the estimated total delivery time of 15 to 20 business days.

Processing may take longer during:

  • Public holidays;

  • Major sales;

  • Promotional events;

  • Periods of unusually high order volume;

  • Inventory verification;

  • Payment verification;

  • Address verification;

  • Product launches;

  • Severe weather; or

  • Other operational disruptions.

If a material delay affects an order, we will make reasonable efforts to notify the customer using the email address provided during checkout.

6. Order Confirmation

After an order is successfully submitted, the customer will normally receive an order confirmation email.

The order confirmation email may contain:

  • The order number;

  • The products ordered;

  • The billing information;

  • The shipping information;

  • The order total; and

  • Other relevant transaction details.

Customers should review the order confirmation promptly and contact info@babyboob.shop if any information is incorrect.

An automated order acknowledgement does not necessarily mean that an order has completed payment verification, fraud review, inventory confirmation, or shipping preparation.

7. Shipping Confirmation

After an order has been dispatched, the customer will normally receive a shipping confirmation email.

The shipping confirmation may include:

  • The shipping carrier;

  • The tracking number;

  • A tracking link;

  • The date of dispatch; and

  • The products included in the shipment.

Tracking information may require several business days to appear or update after the shipping carrier receives the parcel.

A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving or has been lost.

8. Tracking an Order

Where tracking is available, customers may use the tracking information provided in the shipping confirmation email to review the delivery status.

Tracking updates are supplied by the shipping carrier and may not appear in real time.

Common tracking statuses may include:

  • Shipping information received;

  • Parcel accepted;

  • In transit;

  • Customs processing;

  • Arrived at local facility;

  • Out for delivery;

  • Delivery attempted; and

  • Delivered.

babyboob does not control the timing, wording, frequency, or accuracy of carrier-generated tracking updates.

If tracking has not updated for an extended period or the estimated delivery period has passed, contact info@babyboob.shop for assistance.

9. Multiple Parcels and Split Shipments

An order containing multiple products may be shipped in more than one parcel.

Products may be dispatched separately because of:

  • Product availability;

  • Different fulfilment locations;

  • Package size;

  • Carrier restrictions;

  • Safety requirements;

  • Inventory allocation; or

  • Operational efficiency.

When an order is divided into multiple parcels:

  • The customer will not be charged additional standard shipping fees;

  • Each parcel may have a separate tracking number;

  • Parcels may arrive on different dates; and

  • One parcel may arrive before the remaining products.

Receiving only part of an order does not necessarily mean that products are missing. Customers should review all available tracking information before contacting customer service.

10. Shipping Carriers

babyboob may use different postal services, courier companies, logistics providers, fulfilment partners, and last-mile delivery providers.

The carrier used for an order may depend on:

  • The delivery address;

  • Product availability;

  • Parcel weight;

  • Parcel dimensions;

  • Shipping route;

  • Delivery capacity;

  • Service availability; and

  • Operational requirements.

Customers cannot always select a specific shipping carrier.

A parcel may be transferred between multiple logistics providers before final delivery.

11. Delivery Locations

Orders are delivered to the shipping address submitted during checkout.

Customers are responsible for ensuring that the address is:

  • Complete;

  • Accurate;

  • Current;

  • Accessible to the shipping carrier; and

  • Suitable for receiving the ordered products.

The shipping address should include all relevant information, including:

  • Recipient name;

  • Street number;

  • Street name;

  • Apartment, suite, unit, or building number;

  • City;

  • Province or territory;

  • Postal code;

  • Telephone number; and

  • Any necessary delivery instructions.

babyboob is not responsible for delivery problems caused by incomplete, inaccurate, outdated, or inaccessible shipping information provided by the customer, except where applicable law provides otherwise.

12. Address Changes

Customers should contact info@babyboob.shop immediately if a shipping address needs to be changed.

We will make reasonable efforts to update the address before the order is dispatched, but address changes cannot be guaranteed.

After an order has entered processing or has been transferred to the shipping carrier, we may be unable to:

  • Change the address;

  • Redirect the parcel;

  • Change the recipient;

  • Change the delivery method; or

  • Cancel the shipment.

Customers should not rely on an address-change request until babyboob confirms the change by email.

If an address correction, redirection, return-to-sender, or redelivery fee is caused by incorrect information provided by the customer, the customer may be responsible for the resulting reasonable costs where permitted by applicable law.

13. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be:

  • Delayed;

  • Held by the carrier;

  • Redirected;

  • Returned to the sender;

  • Delivered to the address entered during checkout; or

  • Declared undeliverable.

If the parcel is returned to us, we will contact the customer after the returned parcel is received and inspected.

Where permitted by law, reasonable return-to-sender charges, address-correction charges, customs charges, and reshipping costs caused by incorrect customer information may be deducted from the refund or charged before reshipment.

No deduction will be made where the delivery failure was caused by babyboob or where applicable law requires a different remedy.

14. Post Office Boxes and Restricted Addresses

Delivery to post office boxes and certain restricted addresses depends on carrier availability.

If a carrier cannot deliver to the address entered during checkout, we may request an alternative eligible address.

We may cancel and refund an order if the customer does not provide an eligible delivery address within a reasonable period.

Customers should ensure that the selected delivery address can receive parcels from commercial couriers as well as postal operators.

15. Remote and Rural Locations

Deliveries to remote, northern, rural, island, or limited-access locations may require additional time beyond the standard estimate.

Additional time may be caused by:

  • Limited carrier schedules;

  • Long-distance transportation;

  • Weather conditions;

  • Seasonal road access;

  • Ferry or air transportation;

  • Local delivery restrictions; or

  • Limited last-mile delivery services.

Free standard shipping will continue to apply to eligible remote Canadian addresses unless an additional charge is clearly disclosed and accepted before the order is submitted.

16. Delivery Attempts

The shipping carrier may:

  • Deliver the parcel directly to the recipient;

  • Leave the parcel in a reasonably safe location;

  • Deliver the parcel to a building reception area;

  • Deliver the parcel to a community mailbox;

  • Leave a delivery notice;

  • Transfer the parcel to a local collection point; or

  • Schedule another delivery attempt.

The delivery method is determined by the carrier according to its procedures, the delivery location, parcel characteristics, and available services.

Customers are responsible for monitoring tracking information and collecting parcels held at a carrier location within the carrier’s stated collection period.

17. Signature Requirements

Some orders may require a signature upon delivery because of:

  • Order value;

  • Product type;

  • Fraud-prevention requirements;

  • Carrier policy;

  • Delivery location; or

  • Security concerns.

Where a signature is required, the recipient or another authorized person at the delivery address must be available to accept the parcel.

Failure to complete a required signature may result in a delivery attempt, collection notice, delay, or return to sender.

18. Safe-Place Delivery

A shipping carrier may leave a parcel in a safe location where permitted by the carrier’s procedures.

A safe location may include:

  • A porch;

  • A doorway;

  • A mailroom;

  • A reception area;

  • A parcel locker;

  • A community mailbox; or

  • Another protected location near the delivery address.

Customers should provide a secure delivery address and monitor tracking information.

babyboob cannot guarantee that a carrier will follow customer-provided safe-place instructions.

19. Delivered but Not Received

If tracking indicates that a parcel was delivered but the customer cannot locate it, the customer should:

  1. Verify that the shipping address on the order is correct;

  2. Check entrances, porches, mailboxes, parcel lockers, reception areas, and other safe-delivery locations;

  3. Ask household members, neighbours, reception staff, or building management whether they accepted the parcel;

  4. Review any delivery photograph or carrier notice;

  5. Allow a reasonable period for delayed carrier scanning; and

  6. Contact the shipping carrier where appropriate.

If the parcel still cannot be located, contact info@babyboob.shop promptly.

Please provide:

  • The order number;

  • The tracking number;

  • Confirmation of the delivery address;

  • A description of the situation; and

  • Any relevant information supplied by the carrier.

We may open an investigation with the shipping carrier and request a written non-receipt confirmation from the customer.

A refund or replacement is not automatically guaranteed solely because tracking shows delivery. The resolution will depend on the carrier investigation, available delivery evidence, the circumstances of the order, and applicable consumer protection law.

20. Lost Parcels

A parcel may be treated as potentially lost if:

  • The estimated delivery period has passed;

  • Tracking has not updated for an extended period;

  • The carrier confirms that the parcel cannot be located; or

  • The parcel is returned or declared lost by the carrier.

Customers should contact info@babyboob.shop if an order has not arrived within the expected delivery period.

We may ask the customer to confirm:

  • The shipping address;

  • The order number;

  • The tracking number;

  • Whether household members received the parcel;

  • Whether the carrier was contacted; and

  • Whether a delivery notice was received.

If the parcel is confirmed lost, babyboob will provide an appropriate remedy, which may include:

  • Sending a replacement;

  • Reshipping the available products;

  • Issuing a refund for the affected products; or

  • Providing another remedy required by applicable law.

21. Delayed Deliveries

Delivery may be delayed because of circumstances including:

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Seasonal demand;

  • Carrier congestion;

  • Transportation interruptions;

  • Customs inspections;

  • Border processing;

  • Labour disputes;

  • Public-health emergencies;

  • Government restrictions;

  • Incorrect shipping information;

  • Remote delivery locations;

  • Security screening;

  • Technical failures; or

  • Events outside our reasonable control.

A delay does not automatically mean that the parcel has been lost.

If an order is materially delayed, contact info@babyboob.shop so that we can review the shipment and provide assistance.

Nothing in this section limits any mandatory right to cancel an online purchase or receive another remedy under applicable Canadian consumer protection law.

22. Customs, Duties, and Import Charges

Some orders may be fulfilled through suppliers or fulfilment facilities located outside Canada.

Where applicable, a shipment may be subject to:

  • Customs inspections;

  • Import duties;

  • Goods and services tax;

  • Harmonized sales tax;

  • Provincial sales tax;

  • Customs brokerage fees; or

  • Other government charges.

Any charges collected by babyboob will be displayed during checkout.

Unless otherwise stated during checkout, customers are responsible for customs duties, import taxes, brokerage fees, or government charges imposed separately after shipment.

babyboob does not control customs authorities and cannot guarantee the amount or timing of customs assessments.

Customers should not refuse a parcel solely to avoid customs or import charges. Refused parcels may be subject to return shipping, storage, brokerage, or disposal charges.

Nothing in this section permits the collection of an undisclosed charge in a manner prohibited by applicable law.

23. Customs Delays

Customs processing times are controlled by government authorities and are not included in carrier tracking estimates.

Customs authorities may:

  • Inspect a parcel;

  • Request additional documentation;

  • Verify the declared value;

  • Assess taxes or duties;

  • Hold a parcel temporarily; or

  • Refuse entry where required by law.

Customers are responsible for responding promptly to lawful requests from customs authorities or shipping carriers.

babyboob will provide reasonable assistance where additional commercial shipping information is required.

24. Damaged Parcels

Customers should inspect the parcel and products promptly after delivery.

If a parcel or product arrives damaged, contact info@babyboob.shop as soon as reasonably possible.

The customer should provide:

  • The order number;

  • A description of the damage;

  • Clear photographs of the exterior packaging;

  • Clear photographs of the shipping label;

  • Clear photographs or videos of the damaged product;

  • Photographs of the interior packaging; and

  • Any communication received from the carrier.

Customers should retain the product, shipping carton, packaging, labels, and damaged materials until we provide further instructions.

Do not discard a damaged product or its packaging before the claim has been reviewed.

Confirmed damage claims will be handled in accordance with our Return and Refund Policy and applicable consumer protection law.

25. Incorrect or Missing Products

If an order contains an incorrect product or a product is missing, contact info@babyboob.shop promptly.

Please include:

  • The order number;

  • The products received;

  • The product believed to be missing or incorrect;

  • Clear photographs of all products received;

  • A photograph of the shipping label; and

  • A photograph of the parcel and packaging.

Before reporting a missing product, review the shipping confirmation to determine whether the order was divided into multiple parcels.

If babyboob confirms that a product was omitted or incorrectly supplied, we will provide an appropriate remedy, such as a replacement or refund.

26. Refused Deliveries

Customers should not refuse delivery without first contacting babyboob, except where refusal is reasonably necessary because the parcel is visibly unsafe or severely damaged.

An unauthorized refusal may cause the parcel to be returned, delayed, stored, or destroyed by the carrier.

Where permitted by law, reasonable costs resulting from an unauthorized refusal may be deducted from the refund, including:

  • Return shipping charges;

  • Carrier handling charges;

  • Customs charges;

  • Brokerage charges;

  • Storage charges; and

  • Redelivery charges.

No deduction will apply where the refusal was caused by an error by babyboob or where applicable law requires a full refund.

27. Unclaimed Parcels

A parcel may be considered unclaimed if the customer fails to collect it from a postal outlet, carrier facility, parcel locker, customs office, or other authorized collection location within the carrier’s collection period.

Unclaimed parcels may be returned to the sender or disposed of according to carrier procedures.

If an unclaimed parcel is returned to us, we will contact the customer after receiving and inspecting it.

Where permitted by law, reasonable return, storage, customs, and reshipping charges caused by the failure to collect the parcel may be payable by the customer.

28. Return-to-Sender Parcels

A parcel may be returned to the sender because of:

  • An incorrect or incomplete address;

  • An inaccessible delivery location;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect the parcel;

  • Refusal of delivery;

  • Unpaid customs charges;

  • Carrier restrictions; or

  • Damage during transit.

After a returned parcel is received and inspected, we will contact the customer regarding available options.

Depending on the circumstances, the customer may request:

  • Reshipment to a valid address;

  • A refund under the Return and Refund Policy; or

  • Another remedy required by applicable law.

Additional costs caused by customer-provided address errors, failure to collect the parcel, or unauthorized refusal may be charged or deducted where permitted by law.

29. Order Cancellations

Customers may request cancellation by contacting info@babyboob.shop as soon as possible after placing an order.

Cancellation requests are not guaranteed.

An order may be processed shortly after submission, and we may be unable to cancel an order after:

  • Payment verification has been completed;

  • Packaging has started;

  • A shipping label has been created;

  • The order has been transferred to a fulfilment provider; or

  • The parcel has been dispatched.

If cancellation is approved before shipment, the applicable refund will be issued to the original payment method.

If the order has already shipped, the customer may request a return after delivery in accordance with our Return and Refund Policy.

Mandatory cancellation rights provided by applicable Canadian law remain unaffected.

30. Order Changes

Requests to change a product, quantity, size, colour, shipping address, or other order detail must be submitted promptly to info@babyboob.shop.

Changes cannot be guaranteed after an order has been submitted.

If a requested change cannot be completed, the order will normally continue using the information originally submitted unless cancellation is available and approved.

Customers should not place a second order to correct an error unless they are prepared to accept both orders or the cancellation of the original order has been confirmed.

31. Pre-Order and Back-Order Products

A product identified as a pre-order or back-order product may have a different processing or shipping schedule.

Any different estimated shipping date will be displayed on the applicable product page, during checkout, or in the order communication.

If an order contains both available and pre-order products, the order may be shipped:

  • After all products become available; or

  • In separate parcels.

Customers will not be charged additional standard shipping fees when babyboob chooses to divide an eligible Canadian order into multiple parcels.

32. Shipping Restrictions

babyboob may refuse or cancel shipment where:

  • The address is invalid;

  • The address is outside our available shipping area;

  • The product cannot legally be shipped to the destination;

  • The carrier refuses the parcel;

  • The order presents a fraud or security risk;

  • Required verification is not completed;

  • The product is unavailable;

  • The shipping information is incomplete; or

  • Shipment would violate applicable law.

If an order is cancelled because it cannot be shipped, the amount collected for the cancelled portion will be refunded to the original payment method, subject to applicable law.

33. Seasonal and Promotional Delays

Processing and delivery may require additional time during:

  • Black Friday;

  • Cyber Monday;

  • Boxing Day;

  • Christmas and New Year holidays;

  • Major promotional campaigns;

  • Product launches;

  • Public holidays; and

  • Periods of unusually high demand.

Customers are encouraged to place time-sensitive orders early.

The estimated total delivery time remains 15 to 20 business days under normal operating conditions, but seasonal conditions may result in additional delays.

34. Time-Sensitive Purchases

Customers should not rely on the estimated delivery period for a wedding, birthday, holiday, trip, event, appointment, or other fixed date unless a guaranteed delivery service is expressly offered and selected.

Standard shipping dates are estimates and are not guaranteed.

babyboob is not responsible for indirect losses caused by an order arriving after a customer’s preferred date, except where liability cannot lawfully be excluded.

35. Carrier Service Interruptions

Shipping services may be interrupted by:

  • Labour strikes;

  • Service suspensions;

  • Route closures;

  • Weather emergencies;

  • Carrier capacity limits;

  • Transportation failures;

  • Government restrictions;

  • Border closures;

  • Cybersecurity incidents; or

  • Other carrier-related events.

Where reasonably possible, babyboob may use an alternative carrier or shipping route.

An alternative carrier may have different tracking formats, delivery procedures, or transit times.

36. Events Outside Our Reasonable Control

babyboob will not be responsible for shipping delays caused solely by events outside our reasonable control.

Such events may include:

  • Natural disasters;

  • Severe weather;

  • Fire;

  • Flood;

  • War;

  • Terrorism;

  • Civil unrest;

  • Epidemics;

  • Public-health emergencies;

  • Government actions;

  • Border disruptions;

  • Transportation failures;

  • Labour disputes;

  • Power outages;

  • Internet outages;

  • Cyberattacks;

  • Carrier interruptions;

  • Customs delays; or

  • Supplier disruptions.

We will make reasonable efforts to reduce the effect of the event and complete delivery when reasonably possible.

Nothing in this section limits a mandatory right to cancel, obtain a refund, or receive another remedy under applicable law.

37. Fraud and Delivery Verification

For security and fraud-prevention purposes, babyboob may:

  • Verify billing and shipping information;

  • Request identity or payment verification;

  • Delay shipment while verification is completed;

  • Require signature confirmation;

  • Limit address changes;

  • Refuse shipment to a high-risk address; or

  • Cancel a transaction that cannot be verified.

Verification information will be handled in accordance with our Privacy Policy.

Failure to provide reasonably requested verification may result in order cancellation and refund.

38. Shipping Notifications

By placing an order, the customer agrees to receive transactional shipping communications relating to the order.

These communications may include:

  • Order confirmations;

  • Shipping confirmations;

  • Tracking notifications;

  • Delivery updates;

  • Delay notices;

  • Address verification requests;

  • Customs notifications;

  • Collection notices;

  • Delivery-attempt notices; and

  • Customer service communications.

Transactional shipping communications are not promotional marketing messages and may continue even if the customer unsubscribes from marketing emails.

39. Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate shipping information;

  • Reviewing the order confirmation;

  • Monitoring tracking information;

  • Ensuring that the delivery location is secure;

  • Being available for delivery where required;

  • Collecting parcels within the carrier’s deadline;

  • Paying applicable customs charges where disclosed;

  • Responding to carrier or customs requests;

  • Reporting delivery problems promptly; and

  • Providing reasonable evidence when submitting a shipping claim.

Failure to meet these responsibilities may result in delivery delays, returned parcels, or additional costs where permitted by law.

40. Canadian Consumer Rights

This Shipping Policy is intended to operate in accordance with applicable Canadian federal, provincial, and territorial consumer protection laws.

Nothing in this Shipping Policy excludes, restricts, replaces, waives, or limits any mandatory right relating to:

  • Delivery;

  • Delayed delivery;

  • Non-delivery;

  • Damaged products;

  • Incorrect products;

  • Misrepresented products;

  • Online contracts;

  • Cancellation;

  • Refunds;

  • Chargebacks; or

  • Other consumer remedies.

Where this Shipping Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

41. Quebec Customers

Customers residing in Quebec may have additional rights under Quebec consumer protection legislation relating to distance contracts, required information, delivery obligations, cancellation, refunds, chargebacks, and products that are not delivered as agreed.

Nothing in this Shipping Policy limits or excludes a mandatory right available to a Quebec consumer.

Where Quebec law provides a cancellation, reimbursement, delivery, or chargeback right that is more favourable than this Shipping Policy, Quebec law will apply.

42. Relationship with Other Store Policies

This Shipping Policy should be read together with our:

  • Terms of Service;

  • Return and Refund Policy;

  • Privacy Policy; and

  • Legal Notice.

Returns and refunds after delivery are governed primarily by our Return and Refund Policy.

The collection and use of shipping information are governed by our Privacy Policy.

If another babyboob policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail.

43. Policy Changes

babyboob may update this Shipping Policy to reflect changes in:

  • Shipping services;

  • Carrier availability;

  • Delivery areas;

  • Fulfilment procedures;

  • Business operations;

  • Applicable law;

  • Shopify functionality; or

  • Customer service practices.

The updated version will be published on babyboob.shop with a revised effective date.

The Shipping Policy in effect when an order is accepted will normally apply to that order unless:

  • A later version benefits the customer;

  • The customer agrees to the change;

  • The change is required by law; or

  • Applicable law provides otherwise.

44. Contact Us

For shipping questions, order updates, tracking concerns, delayed deliveries, damaged parcels, missing products, or lost-parcel claims, contact:

babyboob
Website: babyboob.shop
Email: info@babyboob.shop