Refund policy

Thank you for shopping with babyboob. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions, procedures, and time limits that apply to returns, exchanges, cancellations, damaged or defective products, and refunds for purchases made through babyboob.

By placing an order with babyboob, you acknowledge that you have read and accepted this Return and Refund Policy.

1. Contact Information

For all return, exchange, cancellation, or refund requests, please contact us at:

Company Name: babyboob
Email: info@babyboob.shop

Please include your order number and the email address used to place the order so that we can assist you efficiently.

2. Thirty-Day Return Period

You may request a return within 30 calendar days after the date your order is confirmed as delivered by the shipping carrier.

To be eligible for a return, the product must:

• Be unused, unworn, unwashed, unaltered, and undamaged;

• Be in the same condition in which it was received;

• Include all original tags, labels, accessories, manuals, protective materials, and packaging;

• Be free from stains, odours, pet hair, cosmetics, deodorant marks, perfume, smoke, or other signs of use;

• Be accompanied by valid proof of purchase, such as an order confirmation or order number; and

• Not fall within one of the non-returnable categories described in this policy.

Products that do not meet these requirements may be refused or may be subject to a reduced refund where permitted by applicable law.

The 30-day return period begins on the date shown as delivered in the carrier’s tracking information. If an order contains multiple products delivered separately, the return period for each product begins on the date that particular product is delivered.

3. Return Authorization Required

You must contact babyboob at info@babyboob.shop before sending any product back.

Your return request should include:

• Your full name;

• Your order number;

• The name of the product you wish to return;

• The reason for the return;

• Clear photographs or videos if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably requested to evaluate the return.

If your return is approved, we will provide return instructions and the applicable return address by email.

Products returned without prior authorization, sent to an unauthorized address, sent to the address shown on the original parcel without confirmation, or returned using a cash-on-delivery service may be refused.

Return authorization does not automatically guarantee a refund. All returned products remain subject to inspection after arrival.

4. Change-of-Mind Returns

A change-of-mind return includes situations where:

• You no longer want the product;

• You ordered the wrong size, colour, style, or quantity;

• The product does not suit your personal preferences;

• You found a similar product at a lower price elsewhere; or

• You changed your mind after the order was delivered.

Approved change-of-mind returns must satisfy all eligibility requirements stated in this policy.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, expedited shipping charges, delivery surcharges, customs charges, duties, and taxes paid directly to third parties are non-refundable.

If the original order qualified for free shipping, babyboob will not normally deduct the original standard shipping cost from the refund. However, any optional expedited shipping fee or additional delivery service selected by the customer will not be refunded.

5. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

Contact us at info@babyboob.shop as soon as possible if:

• The product arrived damaged;

• The product has a manufacturing defect;

• You received a product different from what you ordered;

• The wrong size, colour, or model was sent;

• An item or component is missing; or

• The parcel shows signs of significant shipping damage.

To help us resolve the issue, please provide clear photographs or videos showing:

• The entire product;

• The damaged or defective area;

• The shipping label;

• The exterior and interior packaging; and

• Any incorrect or missing contents.

After reviewing the information, babyboob may offer an appropriate remedy, including:

• A replacement;

• A replacement component;

• A repair where appropriate;

• A full or partial refund;

• Store credit, where accepted by the customer; or

• Another remedy required by applicable consumer protection law.

Where babyboob confirms that the product was damaged, defective, incorrect, or incomplete before delivery, babyboob will cover reasonable authorized return shipping costs when a return is required.

Do not dispose of a damaged or defective product or its packaging before receiving instructions from us. Disposal without authorization may prevent us from verifying the claim.

Minor variations in colour, texture, pattern placement, measurement, or appearance caused by screen settings, lighting, photography, manufacturing processes, or reasonable measurement differences are not necessarily considered defects.

6. Products Damaged After Delivery

babyboob is not responsible for damage caused after delivery by:

• Improper use;

• Failure to follow care or usage instructions;

• Normal wear and tear;

• Accidental damage;

• Improper washing, cleaning, storage, or maintenance;

• Unauthorized repair or alteration;

• Negligence or misuse; or

• Use of the product for a purpose for which it was not designed.

Nothing in this section limits any mandatory warranty or consumer right that cannot lawfully be excluded.

7. Non-Returnable Products

Unless the product is defective, damaged, incorrectly supplied, or returnable under applicable law, the following products cannot be returned:

• Gift cards;

• Personalized, customized, engraved, or made-to-order products;

• Products marked “Final Sale” before purchase;

• Clearance products expressly identified as non-returnable;

• Products that have been used, worn, washed, altered, damaged, or assembled;

• Products missing original tags, labels, accessories, components, or packaging;

• Intimate, sanitary, or hygiene-sensitive products after the protective seal, hygiene strip, or packaging has been opened or removed;

• Earrings or pierced jewellery after the hygiene packaging has been opened;

• Cosmetics, personal-care products, or beauty products after opening;

• Perishable products;

• Digital products or downloadable content after access or download has begun; and

• Products that cannot be resold for health, hygiene, or safety reasons.

A “Final Sale” designation does not remove any rights you may have under applicable law concerning defective, unsafe, misrepresented, or incorrectly supplied products.

8. Sale and Promotional Products

Unless clearly marked “Final Sale,” eligible sale or promotional products may be returned under the same conditions as regularly priced products.

Refunds are based on the amount actually paid after discounts, promotional codes, store credits, or other price reductions. The original regular price will not be refunded.

If a discount was conditional on purchasing multiple products or reaching a minimum order value, returning part of the order may cause the remaining products to no longer qualify for the discount. Where permitted by law, the refund may be recalculated based on the price that would have applied to the retained products.

Promotional gifts must be returned with the qualifying purchase unless we confirm otherwise. If a promotional gift is not returned, its stated retail value may be deducted from the refund where permitted by law.

9. Exchanges

We do not guarantee direct exchanges because product availability may change.

The most reliable way to obtain another size, colour, or product is to request a return for the original eligible product and place a new order separately.

Where we agree to arrange a direct exchange, the replacement product will be shipped only after the returned product has been received and approved, unless we confirm another arrangement in writing.

Any price difference between the original and replacement product must be paid before the replacement is shipped. If the replacement product costs less, the applicable difference will be refunded after approval.

10. Return Shipping

For approved change-of-mind returns, the customer is responsible for selecting and paying for the return shipping service.

We strongly recommend using a tracked shipping method and retaining the shipping receipt and tracking number until the return is completed.

babyboob is not responsible for returned parcels that are lost, delayed, misdirected, damaged in transit, or delivered to an unauthorized address when the return shipping was arranged by the customer.

Do not send returns using cash on delivery or postage-due services. Such parcels may be refused.

When babyboob provides a prepaid return label, the label may be used only for the approved product and order. Unauthorized use of a prepaid label may be deducted from the refund where permitted by law.

11. Customs Duties and International Return Charges

Customers are responsible for correctly declaring returned products as returned merchandise when required by the shipping carrier or customs authority.

babyboob is not responsible for customs duties, brokerage charges, import fees, or penalties resulting from an incorrect return declaration.

Where a returned parcel generates customs or handling charges because of the customer’s chosen return method or declaration, those charges may be deducted from the refund where permitted by law.

12. Return Inspection

After receiving a returned product, we will inspect it to confirm whether it meets this policy.

The inspection may consider:

• The physical condition of the product;

• Signs of use, wear, washing, alteration, or damage;

• The presence of tags, labels, packaging, and accessories;

• Whether the returned product matches the product originally purchased; and

• Whether the return was sent within the approved period.

We will notify you by email whether the return has been approved or rejected.

If a return is rejected, we may return the product to you at your expense where permitted by law. If you do not respond to our request for return shipping payment within 30 days, the product may be considered abandoned to the extent permitted by applicable law.

13. Refund Processing

Approved refunds will normally be issued to the original payment method.

We will generally process an approved refund within 10 business days after completing the return inspection. Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account.

babyboob cannot control processing times imposed by banks, credit card companies, or payment service providers.

Refunds may include the product price and applicable taxes paid to babyboob. Original expedited shipping fees, optional delivery fees, gift-wrapping charges, and other non-refundable services will not be refunded unless:

• The product was damaged, defective, incorrect, or incomplete;

• The service was not provided;

• babyboob agrees otherwise; or

• Applicable law requires reimbursement.

We will not issue a cash refund for an order paid using a gift card or store credit. That portion of the payment will normally be restored as gift-card balance or store credit.

14. Partial Refunds

Where permitted by applicable law, babyboob may issue a partial refund instead of a full refund if:

• The product shows signs of use or handling beyond what is reasonably necessary to inspect it;

• The product is missing accessories, components, packaging, tags, or manuals;

• The product has been damaged after delivery;

• The product’s value has been reduced by the customer’s handling;

• Only part of a bundle or set is returned; or

• A promotional discount must be recalculated because part of the order was retained.

No partial-refund deduction will be made where prohibited by applicable law.

15. Missing Refunds

If you have received a refund confirmation but cannot see the refund in your account:

1. Review the original payment account;

2. Contact your credit card issuer or payment provider;

3. Contact your bank, as processing delays may apply; and

4. Contact babyboob at info@babyboob.shop if the refund still cannot be located.

Please provide your order number and any relevant communication from your bank or payment provider.

16. Order Cancellation Before Shipment

To request cancellation, contact info@babyboob.shop as soon as possible after placing the order.

We cannot guarantee cancellation because orders may enter processing shortly after they are submitted.

If cancellation is approved before shipment, a refund will be issued to the original payment method.

An order cannot normally be cancelled after it has been shipped. After delivery, you may request a return under this policy.

Personalized, customized, or made-to-order products may not be cancelled after production has started, except where required by law.

17. Orders Cancelled by babyboob

babyboob may cancel an order where reasonably necessary, including when:

• A product is unavailable;

• A pricing, product-description, or inventory error occurred;

• Payment authorization failed;

• Fraud or unauthorized activity is suspected;

• The delivery information is incomplete or invalid;

• The order violates purchase limits;

• The order cannot lawfully be fulfilled; or

• An event outside our reasonable control prevents fulfilment.

If babyboob cancels an order after payment has been received, the amount collected for the cancelled product will be refunded to the original payment method, subject to applicable law.

18. Refused and Unclaimed Deliveries

A parcel may be treated as refused or unclaimed if:

• The customer refuses delivery without prior authorization;

• The customer fails to collect the parcel;

• The delivery address is incorrect or incomplete;

• The carrier cannot access the delivery location;

• The customer fails to respond to the carrier; or

• The parcel is returned because required customs charges were not paid.

If the parcel is returned to us, any refund will be considered after the parcel is received and inspected.

Where permitted by law, actual return shipping charges, carrier fees, customs charges, and other costs resulting from an unauthorized refusal or failed delivery may be deducted from the refund.

No deduction will apply where the failed delivery was caused by babyboob or where applicable law requires a full refund.

19. Lost or Undelivered Orders

If tracking indicates that your order has not been delivered within the estimated delivery period, contact us at info@babyboob.shop.

We may ask you to:

• Confirm the shipping address;

• Check with household members, neighbours, reception staff, or building management;

• Check any safe-delivery location;

• Contact the shipping carrier; or

• Complete a written non-receipt declaration.

Where an order is confirmed lost in transit, babyboob may provide a replacement or refund, depending on product availability, the circumstances of the shipment, and applicable law.

If tracking shows the parcel as delivered but you cannot locate it, notify us promptly. We will assist with a carrier investigation, but a refund is not automatically guaranteed where the carrier has valid proof of delivery to the address provided by the customer.

20. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Contact us immediately if you notice an error. We will attempt to update the address before shipment, but changes cannot be guaranteed.

babyboob is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer. Any reshipping, interception, address-correction, or return-to-sender charges may be payable by the customer where permitted by law.

21. Packages Damaged During Return Transit

Customers must package returned products securely.

If a returned product is damaged because it was inadequately packaged, the refund may be reduced or refused to the extent permitted by law.

When babyboob provides specific return-packaging instructions, customers must follow those instructions.

22. Chargebacks and Payment Disputes

We encourage customers to contact info@babyboob.shop before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not expand or reduce any rights available under applicable law or payment-card rules.

Customers must not knowingly submit false information, claim that an authorized transaction was unauthorized, or seek both a refund from babyboob and a chargeback for the same amount.

If a payment dispute is opened, we may provide the payment provider with relevant order records, delivery information, tracking details, correspondence, and evidence reasonably necessary to respond to the dispute.

23. Abuse of the Return Policy

babyboob may refuse future discretionary returns or restrict an account where there is evidence of:

• Repeated return-policy abuse;

• Fraudulent return claims;

• Returning a different product;

• Returning counterfeit, substituted, altered, or used products;

• Excessive unauthorized returns;

• Wardrobing or temporary product use;

• Manipulation of promotions or discounts; or

• Threatening, abusive, or unlawful conduct.

Any restriction will remain subject to mandatory consumer rights and applicable law.

24. Consumer Rights in Canada

This policy provides contractual return rights in addition to any mandatory rights available under applicable federal, provincial, or territorial consumer protection laws.

Nothing in this policy excludes, restricts, replaces, or limits any warranty, remedy, statutory right, cancellation right, refund right, or other consumer protection that cannot lawfully be excluded or limited.

Depending on the customer’s province or territory and the circumstances of the transaction, additional rights may apply to defective products, misrepresented products, unsafe products, delayed delivery, non-delivery, online contracts, or refunds.

Where this policy conflicts with a mandatory provision of applicable Canadian law, the mandatory legal provision will prevail.

25. Quebec Customers

Customers residing in Quebec may have additional rights under Quebec consumer protection legislation concerning distance contracts, required pre-purchase disclosures, delivery obligations, cancellation, refunds, chargebacks, legal warranties, and products that do not serve their intended purpose for a reasonable period.

Nothing in this policy limits the legal warranty or any other mandatory right available to Quebec consumers.

Where Quebec law grants a customer a cancellation or refund right that is more favourable than this policy, Quebec law will apply.

26. Product Safety and Recalls

If a product is subject to a safety recall or is believed to present a health or safety risk, stop using it immediately and contact us at info@babyboob.shop.

Returns, replacements, repairs, or refunds for recalled or unsafe products will be handled according to the recall instructions and applicable Canadian law.

27. Policy Updates

babyboob may update this Return and Refund Policy to reflect changes in our practices, products, operational requirements, or applicable law.

The version in effect when an order is placed will generally apply to that order unless a later version provides the customer with more favourable terms or a change is required by law.

Updated versions will be published with a revised effective date.

28. Contact Us

For questions, return requests, cancellations, damaged-product claims, or refund inquiries, contact:

babyboob
Email: info@babyboob.shop